Route automatically
Conversations go to the right team based on topic, language, priority, or customer tier. No manual triage.
messaging
Every customer
conversation, in one inbox.
Every customer
conversation, in one inbox.
Chat, email, WhatsApp, social — all in a single workspace. Your AI agent handles the volume. Your team handles what matters.
Chat, email, WhatsApp, social — all in a single workspace. Your AI agent handles the volume. Your team handles what matters.
Connect with customers on their preferred channels.
Connect with customers on their preferred channels.
Connect with customers on their preferred channels.
Customers don’t think in channels. They message on WhatsApp, follow up by email, and expect you to remember both. Copianto unifies every conversation into a single thread, regardless of where it started.
Customers don’t think in channels. They message on WhatsApp, follow up by email, and expect you to remember both. Copianto unifies every conversation into a single thread, regardless of where it started.
TEAM COLLABORATION
Bring the right people into every conversation.
Invite teammates, add internal notes, assign conversations, and collaborate across teams without losing customer context.
Invite teammates, add internal notes, assign conversations, and collaborate across teams without losing customer context.
Collaborate without switching tools
Collaborate without switching tools
Internal notes, shared inboxes, and team handoffs within the same conversation view. No context lost.
AI + human, not AI or human
AI + human, not AI or human
Your AI agent handles the first response. If it can’t resolve, it escalates with full context — customer history, sentiment, and a suggested resolution. Your team picks up a warm handoff, not a cold ticket.
ESCALATION
When AI reaches its limit, your team takes over.
When AI reaches its limit, your team takes over.
Most AI tools drop the ball on handoffs. Copianto passes the full conversation, customer sentiment, and a suggested resolution to your team. The customer never notices the switch.
Most AI tools drop the ball on handoffs. Copianto passes the full conversation, customer sentiment, and a suggested resolution to your team. The customer never notices the switch.
Purpose-built for teams that support at scale.
Purpose-built for teams that support at scale.
Customer Success Teams
Proactive outreach, health scoring, and renewal management alongside reactive support.
Customer Success Teams
Proactive outreach, health scoring, and renewal management alongside reactive support.
analytics & intelligence
Customer Intelligence Built Into Every Conversation
Customer Intelligence Built Into Every Conversation
Turn conversations into insights with real-time sentiment analysis, intent detection, and issue tracking.
Turn conversations into insights with real-time sentiment analysis, intent detection, and issue tracking.
Deploy quality AI agents in minutes, not months.
Reduce operational cost. Improve response times. Scale without hiring.
Deploy quality AI agents in minutes, not months.
Reduce operational cost. Improve response times. Scale without hiring.
Deploy quality AI agents in minutes, not months.
Reduce operational cost. Improve response times. Scale without hiring.
Need to know more about Copianto AI?
Copianto is designed to address common inquiries and effectively, ensuring a seamless user
Need to know more about Copianto AI?
Copianto is designed to address common inquiries and effectively, ensuring a seamless user
Need to know more about Copianto AI?
Copianto is designed to address common inquiries and effectively, ensuring a seamless user