Product

Omni‑Channel Ticketing

Support without silos.

One queue, zero blind spots.

Bring email, chat, social DMs, WhatsApp, and voice into a single, SLA-driven workspace that routes work to the right people with full context.

Bring email, chat, social DMs, WhatsApp, and voice into a single, SLA-driven workspace that routes work to the right people with full context.

Unified timeline
Every interaction, order, and note in one place — no tab juggling.

Skills-based routing
Match cases to the best agent automatically, with load balancing.

Macros & suggestions
One-click replies plus AI-drafted responses for speed and consistency.

Collaboration built in
@-mentions, internal notes, and light agents keep stakeholders aligned.

One queue, zero blind spots.

Trusted experiences on every channel

Trusted experiences on every channel

Identity stitching
Recognize the same customer across channels and devices.

SLA policies & reporting
Flexible targets, breach alerts, and executive dashboards.

Open APIs
Push/pull tickets, tags, and transcripts to your data stack.

Consistent handling
The same playbooks apply whether a ticket starts in email or WhatsApp.

Secure roles
Least-privilege access and audit trails for every action.

See what Copianto can do for you.

Learn how you can partner with Copianto to exceed customer expectations and deliver revenue growth.

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