Overview
Connect Copianto to WhatsApp to provide customers with conversational support, notifications, order updates, and AI-assisted replies on the world’s most-used messaging platform.
Why integrate
Meet customers where they already chat — fast, informal, and mobile-first.
Provide 24/7 automated support with a seamless handoff to agents.
Send transactional messages (order confirmations, delivery updates) with AI personalization.
Features
Automated WhatsApp replies and interactive message templates.
Conversation handoff to human agents with context and message history.
Rich media support (images, PDFs) and templated notifications.
Analytics on message volume, response quality, and resolution times.
How it works
Provision a WhatsApp Business number via an approved provider (Twilio, Meta Business API partners, etc.).
Configure Copianto webhook to receive and respond to incoming messages.
Copianto handles routine intents and escalates to live agents for complex queries.
Messages, transcripts, and actions are logged and searchable in the dashboard.
Quick setup checklist
Register a WhatsApp Business number and set up the necessary provider account.
Point incoming message webhooks to Copianto's endpoint.
Configure message templates for notifications (approved templates may be required).
Create escalation rules and agent handoff flows.
Common use cases
Order and delivery notifications with quick reply buttons.
AI-first customer support with “human agent” fallback.
Lead capture and qualification via WhatsApp chatbots.
