Slack
Overview
Bring Copianto directly into Slack so teams can ask questions, surface support context, summarize threads, and automate routine responses without leaving the workspace.
Why integrate
Reduce context-switching — access AI help in the same place your team collaborates.
Summarize long threads and convert decisions into action items instantly.
Automate routine replies, triage messages, and create tickets from Slack.
Features
Slash commands and message actions (e.g.,
/copianto summarize,@copianto followup).Auto-summarize channels or threads into short briefs.
Generate suggested replies that agents can tweak and send.
Create support tickets or tasks from messages with one click.
How it works
Install Copianto app to your Slack workspace and grant requested permissions.
Use commands or message actions to invoke Copianto on selected messages or threads.
Copianto posts summaries, suggested replies, or creates linked tickets based on your configuration.
Optional: connect specific channels (e.g., #support, #sales) to automated triage and routing rules.
Quick setup checklist
Install Copianto from the Slack App Directory or via workspace admin install.
Grant scopes for reading messages, posting, and performing actions as the app.
Configure which channels Copianto should monitor or respond in.
Train or tune auto-response templates and escalation flows.
Common use cases
Summarize a long support thread before handoff to product/engineering.
Fast, AI-suggested responses for standard questions in #support.
Auto-create bug reports or follow-up tasks from Slack discussions.
