Messenger (Facebook Messenger)
Overview
Connect Copianto to Facebook Messenger to deliver instant, AI-assisted support, sales, and notifications inside your Facebook Page inbox — with seamless agent handoff when needed.
Why integrate
Reach customers where they already chat with your brand.
Automate FAQs and lead capture while keeping humans in the loop.
Send proactive updates (with user opt-in) and keep all conversations searchable.
Features
AI auto-replies and intent detection in Page inbox.
Rich messages (quick replies, buttons, carousels) for guided flows.
One-click escalation to a human with full conversation context.
Conversation tagging, analytics, and resolution tracking in Copianto.
How it works
Connect your Facebook Page and grant Copianto permissions via Meta.
Incoming messages hit Copianto’s webhook; intents are classified.
Copianto replies automatically for routine queries or collects details for agents.
Transcripts, tags, and outcomes sync back to the Copianto dashboard.
Quick setup checklist
Ensure you have Admin access to the Facebook Page and a Meta developer app.
In Copianto, authorize Facebook Messenger and select the Page to connect.
Configure webhook subscription (messages, messaging_postbacks, etc.).
Create response templates, quick-replies, and escalation rules.
Test the full flow from a personal Facebook account before going live.
Common use cases
Pre-sales Q&A with product carousels and “Buy/Book” CTAs.
24/7 support for shipping, pricing, and basic troubleshooting.
Lead capture with qualification questions and CRM handoff.
Post-purchase check-ins and satisfaction follow-ups (opt-in required).
